Privacy Policy

At Kobayashi Create Co., Ltd. (hereafter referred to as Kobayashi), we take important personal information from customers and use it to offer a variety of products and services such as our data processing service. We understand that the protection of personal information is a necessary responsibility, we drew up a personal information protection compliance program and obtained privacy mark approval in 1999. Since then, we have been striving to maintain a management system whereby customers can hand over their personal information to use safe and sound.
Recently, we used the revision to JIS Q 15001 as an opportunity to further enhance our personal information protection management system in order to realize a higher level of personal information protection.

Personal information protection policy

  1. All Kobayashi employees are aware of their responsibility to protect personal information relating to fields such as printing and information services, and strive at all times to manage the acquisition, use, and provision of personal information in an appropriate and professional manner.
  2. In order to prevent unauthorized access to, or the loss, destruction, falsification, or leakage of personal information, and in addition to taking organizational, personal, physical, and technological safety management measures, Kobayashi has implemented a series of appropriate improvements and remedial measures.
  3. Kobayashi complies with all laws, government-stipulated policies, and other norms pertaining to personal information.
  4. In order to gain the trust of our customers and help give them peace of mind, we employ stringent measures in the management of personal information received from our customers.
  5. Kobayashi handles personal information within the scope of specific usage purposes, and makes every effort to respond swiftly to any complaints or concerns of our customers.
  6. Kobayashi has constructed and implemented a personal information protection management system, and maintains and continuously improves this system in order to respond to changing situations in the social climate.

CEO

Date of establishment : February 1st, 2007
Date of Revision : July 1st, 2009

Personal information handling

1. Personal information protection concept

Kobayashi obtains and uses customer information such as names, addresses, telephone numbers, and e-mail addresses to conduct our work smoothly. Furthermore, we also handle personal information obtained from customers when engaging in contracted business and services such as the production of printed material and information processing. Kobayashi understands the important responsibility we have to protect personal information, and act based on the following concept in order to fulfill our obligations.

  1. In addition to complying with all laws relating to the protection of personal information as well as any other related laws, Kobayashi handles information in an appropriate manner in accordance with generally-accepted personal information handling practices.
  2. Kobayashi makes every effort to clarify regulations regarding the handling of personal information and to disseminate this information to our employees. We also monitor outside contractors to ensure that personal information is being handled appropriately.
  3. When obtaining personal information, we identify the purpose for which it is to be used, notify or disclose the purpose to relevant parties, and handle personal information appropriately based on the usage purpose.
  4. Kobayashi takes all necessary measures to handle personal information in an appropriate manner in order to prevent unauthorized access to, or the loss, destruction, falsification, or leakage of such information.
  5. Upon receiving a request from the customer themselves to release, make corrections to, delete, or cease use of personal information held by Kobayashi via the specified point of contact, Kobayashi will handle the customer's request in good faith.
  6. Personal information other than that of customers is also handled in a similar manner.

The handling of personal information is described in more detail below.

2. Usage purpose

If receiving personal information in order to carry out contracted business from the customer, or if personal information is obtained by Kobayashi, the usage purpose is specified as follows, and the information is used within that scope. If personal information is used outside the scope of the specified usage purpose, the approval of the person is obtained before use.

  1. Usage purpose when handling personal information for contracted business from customer
    • (1) Information processing service work
      • Processing such as data printing, enclosing and sealing
      • Processing such as sorting based on shipping address, sampling, delivery/dispatching to post office
      • Data entry work
      • Business pertaining to the above
    • (2) Card issue work
      • Processing such as card manufacture, embossing, encoding
      • Business pertaining to the above
    • (3) Print finishing work
      • Printing, finishing, shipping work
      • Business pertaining to the above
  2. Usage purpose when personal information obtained by Kobayashi
    • (1) Client information
      • For response to inquiries, complaints relating to Kobayashi's business
      • For reflecting survey responses in our services
      • For the purpose of communicating information on products, goods and services by phone, e-mail, fax, or mail
    • (2) Information obtained in the course of website management, at exhibitions, etc.
      • For response to inquiries, complaints relating to Kobayashi's business
      • For reflecting survey responses in our services
      • For the purpose of communicating information on products, goods and services by phone, e-mail, facsimile, or mail
    • (3) Recruitment related information
      • For sending material and information relating to recruitment
      • For contacting prospective employees and employee screening
    • (4) Employee information
      • For employee administration such as Kobayashi employee salaries, taxation matters, insurance, welfare, etc.
    • (5) Shareholder information
      • For sending information on general shareholders meetings and reports on business activities
      • For exercising rights and fulfilling obligations based on related laws and regulations
    • (6) Visitor information
      • For security management on Kobayashi premises
        Please note that security cameras are in operation 24 hours a day for this purpose.
  3. Please contact our inquiry desk for details on personal information usage purposes for Kobayashi's business activities other that those listed at 1 and 2 above.

3. Disclosure, submission to third parties

Kobayashi does not disclose or submit personal information to third parties for contracted business except in the case where the contractor is entrusted with personal information obtained from the customer. However, the following cases are excluded.

  1. If approval obtained from person in question
  2. If disclosing or submitting statistical data and so on for which it is not possible to identify the individual
  3. If the disclosure or submission of information based on laws and regulations is required
  4. If difficult to obtain the approval of the individual for cases in which approval is required for the protection of peoples' lives, bodies, or possessions
  5. In cases where cooperation is required for national or local public bodies to carry out public business, and there is a risk that execution of the relevant business will be hindered by the approval of the individual
  6. If submitting personal information for the items described in the following item 4. (Shared use of personal information)

4. Shared use of personal information

There may be occasions where Kobayashi has cause to share with our subsidiaries personal information obtained directly in writing from the individual themselves, or obtained in an appropriate manner by some other method. Please note that in such cases, responsibility for managing the relevant information lies with Kobayashi.

Personal information and usage purpose scope for shared use
Personal information and usage purposes stipulated in "2-(1). Client information", "2-(2) Information obtained in the course of website management, at exhibitions, etc.", "2-(3). Recruitment related information", and "2-(4) Employee information" under "2. Usage purpose" above
Kobayashi subsidiaries with which personal information is shared
  • Kobayashi Create Kyushu Co., Ltd.
  • KPC Co., Ltd.
  • Kobayashi Commerce Co., Ltd.

5. Disclosure

If disclosure of personal information subject to disclosure held by Kobayashi is requested by the individual in question, the identity of the individual asking for information, or their representative, is verified, and a response to the following items is made within a reasonable period of time and scope.

  • Name, address, company name, position, phone no., fax no., e-mail address, other personal data items specified by the individual

6. Corrections, deletions

Please inform us if you wish to make corrections to, add to, or delete personal information subject to disclosure held by Kobayashi. We will verify the identity of the individual making the request, or their representative, and if incorrect content is found, we shall make corrections to, add to, or delete information within a reasonable period of time and scope.

7. Stopping use, erasing information

If the owner of personal information subject to disclosure held by Kobayashi requests that use of the information be stopped, or that the information be erased, the identity of the individual making the request, or their representative, is verified, and use is stopped or information erased within a reasonable period of time and scope.
If use of this information is stopped, or the information is erased, in part or in full, please understand that the use of services may no longer be possible. (It may not be possible to comply with requests to stop the use of or erase information held by Kobayashi based on related laws and regulations.)

8. Disclosure request method, inquiry desk

"Please refer to the following item "11. Inquiry desk for other inquiries" for details on how to make requests for 5, 6, and 7 above relating to information subject to disclosure held by Kobayashi."

9. Use of cookies, Web beacons, statistical tools

Cookies, Web beacons, or statistical tools may be used by Kobayashi to improve customer satisfaction with services and so on offered on our website.

  • 1. Cookies

    Cookies are information communicated to and from our Web server and the customer's browser to effectively manage our website, and may be stored as files of the customer's computer. Cookies are able to identify customers' computers, however, they are unable to specify or identify customers themselves unless customers enter personal information. Furthermore, customers are able to block cookies by changing the relevant setting at their browser, however, this may result in our website becoming partially unusable.

  • 2. Web beacons

    A Web beacon is technology used to determine how many times a particular web page has been accessed. However, they are unable to specify or identify customers themselves unless customers enter personal information when receiving cookies.

  • 3. Statistical tools

    Statistical tools are used to ascertain overall customer access trends from information obtained from Web beacons, etc.

10. Access log gathering

This site uses Google Analytics to gather customer access information for the purpose of improving our services.

  • Google Analytics

    Google Analytics uses cookies to gather access information that does not include data that can identify individuals. The access information gathering and usage methods are stipulated in the Google Analytics service usage contract and Google Inc. privacy policy. Please access the following links to view the Google Analytics and Google Inc. privacy policies.

11. Inquiry desk for other inquiries

Please refer to the contact details below and contact us by phone, fax, mail, or e-mail with any other inquiries relating to personal information.

Information request method, inquiry desk
MAIL : 115 Kitatakane, Ogakie-Cho, Kariya-Shi, Aichi-Ken, Japan 448-8656
Kobayashi Create Co., Ltd. International Business Department
PHONE : 81-566-26-5251
FACSIMILE : 81-566-26-5255
E-MAIL :

Privacy marks

The privacy mark system conforms to the Japanese Industrial Standards" JIS Q 15001 Personal information protection management systems -- Requirements", and certifies that businesses and so on provide a system which takes appropriate measures to protect personal information. Such businesses are granted a privacy mark attesting to this effect.

Privacy marks

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